Privacy Policy

1. Information We Collect

We collect the following types of information:

Information you provide directly

• Name, phone/WhatsApp number, and email address when you register for training, contact us, or fill out a form.
• Payment-related details when you make a payment (such as transaction ID or payment confirmation), noting that we do not store your full banking or wallet credentials — payments are processed through EasyPaisa, JazzCash, or bank transfer directly with the respective provider.
• Any messages, feedback, or testimonials you voluntarily share with us via WhatsApp, email, or our website.
• Information collected automatically: basic technical information such as your browser type, device type, and general location, collected through standard website analytics when you visit etutorexpert.com.

2. How We Use Your Information

We use the information we collect to:

• Process your enrollment and confirm your seat in a training batch.
• Communicate with you about class schedules, updates, and support via WhatsApp, email, or phone.
• Share downloadable resources, certificates, and training material with enrolled students.
• Improve our website, training content, and overall student experience.
• Respond to your inquiries and provide customer support.
• Send occasional updates about new courses, batches, or offers, which you may opt out of at any time.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share limited information only in the following situations:

• With trusted service providers who help us operate our Services (such as payment processors, WhatsApp Business tools, or email platforms), solely for the purpose of delivering our Services to you.
• If required by law, legal process, or to protect the rights, safety, or property of E Tutor Expert or others.
• With your explicit consent, such as when you agree to have your testimonial, name, or success story featured on our website or social media.

4. WhatsApp Communication

Since WhatsApp is our primary support and communication channel, please note that any information you share with us over WhatsApp is subject to WhatsApp's own privacy practices in addition to ours. We use your WhatsApp number only to communicate with you about our Services and will not share it with unrelated third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, maintain accurate business records, and comply with legal obligations. If you wish to have your information removed from our records, you may contact us using the details below.

6. Your Choices and Rights

You have the right to:

• Ask us what personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your personal information, subject to any legal or legitimate business record-keeping requirements.
• Opt out of promotional messages at any time by simply informing us via WhatsApp or email.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Services are intended for individuals aged 18 and above (or those with parental/guardian consent). We do not knowingly collect personal information from children without appropriate consent.

9. Third-Party Links

Our website may contain links to third-party platforms (such as YouTube, Facebook, Instagram, LinkedIn, or WhatsApp). We are not responsible for the privacy practices of these external platforms, and we encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.